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FAQ

  • Q Do you accept OEM (Original Equipment Manufacturer) service?

    A Yes we accept any OEM service since we are a professional manufacturer for medical equipment with about more than 10 years of OEM experiences.
  • Q What kind of guarantee do you offer?

    A We provide 1 year warranty for all our items.
  • Q How long is the quotation valid?

    A In general ,our prices are valid for one month from the date of quotation. Prices will be adjusted appropriately based on price fluctuations in raw materials and market changes.
  • Q How to deal with the faulty?

    A
    First, our products are produced in strict quality control system, but if any faulty, we'll send new spare parts for free in 1 warranty year.
    Secondly, our after-sales department will periodically follow up customers.
     
  • Q How can get the shipping cost?

    A You tell us your destination port or delivery address, we check the Sea Freight, Air Freight or Express Freight for you based on your requirement.
  • Q What should I do if I do not know how to use?

    A Please do not worry, manual user will be sent together, you can also contact us with more technological support.
  • Q What services can we provide?

    A
    Accepted Delivery Terms: FOB,CIF,EXW;
    Accepted Payment Currency:USD,EUR,CNY;
    Accepted Payment Type: T/T,Cash,Alipay,LC,Alibaba
    Language Spoken:English,Chinese,Germany,Spanish,
     
  • Q Why should you buy from us not from other suppliers?

    A BIOBASE group, founded in 1999 and been through high and stable development for 15 years, who is now with revenues of one hundred million, 1200 employees in China and abroad offices, 22.4 acres land industry parks and 20000 square meters production base.
  • Q What can you buy from us?

    A Laboratory Equipment (Biological Safety Cabinet,Fume Hood,Laminar Flow Cabinet,Autoclave,Freezer and Refrigerator)
  • Q When can I get the price?

    A We usually quote as soon as we get your inquiry. If you need urgent reply, please tell us your email or Skype account, we will contact you ASAP.

ABOUT BIOBASE

BIOBASE Group  is a new high-tech enterprise focusing on development, production and management of scientific equipment, In Vitro Diagnosis (IVD) instrument and reagent.

CONTACT US

  6th floor, No. 2 building, 9 Gangxing road, High-tech Zone, Jinan, Shandong, China
  +86-531-81219803
  +86-531-81219804

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